Dear Fiber Artist,

At The Woolery Store, we understand that your spinning and weaving practice connects you to a rich tradition of craftsmanship while expressing your unique creativity. To support your artistic journey, we’ve compiled answers to the questions we most commonly receive about our products, services, and policies.

Where Tradition Meets Creativity in Every Spin

Products & Materials

What types of spinning wheels do you offer?
We carry a diverse selection of spinning wheels to suit different preferences and skill levels, including:
  • Castle Spinning Wheels
  • Charkha Spinning Wheels
  • Electric Spinning Wheels
  • Modern Spinning Wheels
  • Saxony Spinning Wheels
  • And spinning wheels by type from respected manufacturers like Ashford and Louet
Do you offer materials for weavers as well as spinners?
Absolutely! While we specialize in spinning equipment, we also cater to weavers with:
  • Weaving Yarns
  • Other Weaving Materials
  • Rag Weaving Materials
  • Essential tools like threading hooks
What spinning accessories do you carry?
We offer a comprehensive range of accessories to support your craft:
  • Hand Spindles and Spindle Kits
  • Lazy Kates
  • Niddy Noddies
  • Swifts and Skeinwinders
  • Spindle Accessories
  • Spinning Accessories

Ordering & Payment

What payment methods do you accept?
To ensure a seamless shopping experience, we accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Do you offer international shipping?
Yes! We proudly serve fiber artists across the globe with two reliable shipping options. Please note that we’re unable to ship to some Asian countries and remote regions due to carrier restrictions.
How long does order processing take?
We take great care in preparing your order. All orders require 1-2 business days for processing before shipping. During this time, our team carefully checks and packages your selected tools to ensure they reach you in perfect condition.

Shipping & Delivery

What are your shipping options and costs?
We offer two shipping methods to meet your needs:
  • Standard Shipping – $12.95: Delivered via DHL or FedEx within 10-15 days after dispatch. Ideal when you need your tools promptly.
  • Free Shipping: Available for orders over $50, delivered via EMS within 15-25 days after dispatch. Perfect when timing is more flexible.
Do you offer free shipping?
Yes! We’re pleased to offer complimentary shipping via EMS for orders over $50, making quality spinning tools accessible to fiber artists everywhere.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. If you have any questions about your delivery, our customer support team is happy to assist.

Returns & Exchanges

What is your return policy?
Your complete satisfaction with our spinning and weaving tools is important to us. If any item doesn’t meet your expectations, you may return it within 15 days of receipt. Please contact our customer support team to initiate a return.
How do I initiate a return?
Please contact our dedicated customer support team at [email protected] to begin the return process. We’ll guide you through the simple steps.
What condition must items be in for returns?
Returned items must be in original condition with all packaging materials. We take pride in delivering quality tools in perfect condition, and we expect the same care in returns.

Account & Customer Service

How can I contact customer service?
Our dedicated customer support team understands the importance of your fiber arts tools arriving safely and on time. You can reach us at:
Where is The Woolery Store located?
Our workshop is located at:
1 Kelton Court, Oakland, US 94611
From our Oakland workshop to your creative space, we’re honored to be part of your spinning journey.

Where every spin tells a story, and every creation begins with quality tools delivered right to your door.

Need assistance with your delivery or have other questions?

Email us at: [email protected]

Happy Spinning,

The Woolery Store Team

© The Woolery Store | Where Tradition Meets Creativity in Every Spin