Privacy Policy

Welcome to The Woolery Store, where tradition meets creativity in every transaction. We are committed to protecting your privacy and ensuring that your personal information is handled with the same care and attention to detail that we apply to our spinning wheels, weaving materials, and other fiber art tools. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website at charkasalestore.com. By using our site, you agree to the practices described herein, which are designed to comply with global privacy standards, including regulations such as the GDPR and CCPA.

Information We Collect

To provide you with a seamless shopping experience for products like Castle Spinning Wheels, Hand Spindles, or Weaving Yarns, we collect the following types of information:

• Personal Information: When you make a purchase or create an account, we collect details such as your name, email address, shipping address (e.g., 1 Kelton Court, Oakland, US 94611 for our operations), and payment information (e.g., credit card details processed securely via third parties like Visa, MasterCard, JCB, or PayPal). We do not store complete payment data on our servers.
• Technical Data: We automatically collect information like your IP address, browser type, and device details to enhance site functionality and security.
• Usage Information: Data on how you interact with our site, such as pages viewed (e.g., browsing our Spinning Wheels by Type menu) or products added to your cart, helps us improve your experience.
• Communications: If you contact our support team at [email protected], we may retain correspondence to assist you effectively.

How We Use Your Information

Your data is used solely to support your creative journey as a global fiber artist (excluding some Asian countries and remote regions), in line with our mission of blending tradition with modern convenience:

• To process orders for items like Electric Spinning Wheels or Lazy Kates, including payment verification and shipping.
• To personalize your experience by suggesting relevant products, such as Spindle Accessories or Weaving Yarns, based on your preferences.
• To communicate with you about orders, updates, or promotions, ensuring a reliable and inspiring service.
• To enhance site security and prevent fraud, protecting your transactions with encryption and careful handling.
• To comply with legal obligations and improve our website through analytics, always respecting your privacy.

Sharing and Disclosure of Information

We value your trust and only share your data in limited circumstances:

• Service Providers: We partner with trusted third parties, such as payment processors (e.g., PayPal for secure digital wallet transactions) and shipping carriers, to fulfill orders. These parties are bound by confidentiality agreements and may access data only as needed.
• Legal Requirements: We may disclose information if required by law, such as to comply with a subpoena or protect our rights and safety.
• Business Transfers: In the event of a merger or sale, your data may be transferred to a successor, with notice provided to you.
• We never sell your personal information to third parties for marketing purposes.

Data Storage and Security

At The Woolery Store, your security is our priority. We implement robust measures to safeguard your data:

• Data is stored on secure servers with encryption during transmission, similar to the reliability you expect from our Saxony Spinning Wheels.
• We retain personal information only as long as necessary for order processing (e.g., within 1-2 business days for preparation) or as required by law.
• While we take precautions, no online method is 100% secure; we continuously update our practices to address risks.

Your Rights

As a valued customer, you have rights over your data, including:

• Access and Correction: You can request to view or update your personal information by contacting us.
• Deletion: You may ask us to delete your data, subject to legal retention requirements.
• Opt-Out: You can unsubscribe from marketing communications at any time by using the link in our emails or emailing us directly.
• Data Portability: Upon request, we can provide your data in a readable format for transfer to another service.
• To exercise these rights, reach out to us at [email protected]. We will respond within a reasonable timeframe, in accordance with applicable laws.

Cookie and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, much like how our Niddy Noddy tools help organize your yarn:

• Essential Cookies: Required for basic functions, such as adding items to your cart or processing payments securely.
• Analytical Cookies: Help us understand how users navigate our site (e.g., which spinning wheel pages are most popular) to improve design and content.
• Marketing Cookies: Allow us to show relevant ads for products like Charkha Spinning Wheels on other platforms, based on your interests.
• You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality, but it will not impact your ability to make purchases.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or laws. The latest version will always be posted on our website, with the effective date noted. Continued use of our site after updates constitutes acceptance of the revised policy.