Term and Conditions

Last Updated: [Current Date]

Welcome to The Woolery Store! We’re delighted to have you as part of our community of fiber artists and craft enthusiasts. These Terms and Conditions outline the agreement between you and The Woolery Store regarding your use of our website and services. By accessing our site or making a purchase, you agree to these terms.

1. Introduction

The Woolery Store specializes in providing high-quality spinning wheels, weaving materials, and fiber arts tools to creative individuals worldwide. Our website, located at charkasalestore.com, is operated from our headquarters at 1 Kelton Court, Oakland, US 94611.

2. User Obligations and Responsibilities

As a user of The Woolery Store, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Use our website and services only for lawful purposes
• Not attempt to circumvent any security measures or interfere with website functionality
• Maintain the confidentiality of your account credentials
• Accept responsibility for all activities that occur under your account
• Ensure you are of legal age to form binding contracts in your jurisdiction
• Review product specifications carefully before purchasing to ensure compatibility with your needs

3. Products and Services Description

The Woolery Store offers a carefully curated selection of fiber arts equipment and materials, including:

• Various spinning wheels (Castle, Charkha, Electric, Modern, Saxony)
• Hand spindles and spindle accessories
• Weaving yarns and materials
• Spinning and weaving accessories (Lazy Kates, Niddy Noddy, Swifts, Threading Hooks)
• Bulk yarn for dyeing
• Rag weaving materials

We take pride in the quality of our products, which are selected to support both traditional techniques and modern craftsmanship in fiber arts.

4. Order and Payment Terms

Order Processing: Orders are processed within 1-2 business days. You will receive an order confirmation email once your payment is verified.

Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All transactions are processed through secure payment gateways.

Shipping:

• Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipping
• Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after shipping

We ship worldwide, excluding some Asian countries and remote locations. Please contact us if you’re unsure about delivery to your area.

Pricing: All prices are listed in US dollars. We reserve the right to adjust prices due to market conditions, though orders already placed will be honored at the price confirmed at time of purchase.

5. Returns and Refunds

We want you to be completely satisfied with your Woolery Store purchase. Our return policy is designed to be fair to both our customers and our business.

Return Eligibility:

• Items must be returned within 15 days of receipt
• Products must be unused, in original packaging with all tags attached
• Proof of purchase is required

Non-Returnable Items: To maintain quality and safety standards, we cannot accept returns on:

• Opened or treated Bulk Yarn for Dyeing
• Cut or used Weaving Yarns
• Altered Rag Weaving Materials
• Spinning or weaving tools showing signs of use
• Opened Spindle Kits or used Spinning Accessories
• Any fiber materials that have been opened or show signs of use

Return Process: Contact us at [email protected] within 15 days of receiving your order. We will provide a Return Merchandise Authorization (RMA) number and instructions. Customers are responsible for return shipping costs unless the return is due to our error.

Refunds: Refunds are processed to the original payment method within 3-5 business days after we receive and inspect your return.

6. Intellectual Property

All content on The Woolery Store website, including text, graphics, logos, images, and product descriptions, is the property of The Woolery Store or our suppliers and is protected by international copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

7. Limitation of Liability

The Woolery Store shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or services. Our total liability for any claim related to your use of our website or products shall not exceed the purchase price of the product in question.

We make every effort to accurately represent our products, but we do not guarantee that product descriptions or other content on our site is error-free. Colors of products may vary slightly from what appears on your screen.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and safeguard your data.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States and the State of California. Any disputes shall be resolved in the courts located in Oakland, California.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes are posted constitutes your acceptance of the modified terms.

11. Contact Information

Thank you for choosing The Woolery Store to support your creative journey. We’re honored to provide the tools that help bring your fiber arts visions to life.